Warranty Policy – LGAO Mall

At LGAO Mall, we stand behind the quality of our products. This Warranty Policy outlines your rights and how to request warranty service if you encounter any issues with your purchase.

1. Warranty Coverage

All products sold on lgaomall.com come with a one-month limited warranty starting from the delivery date.
The warranty covers:
- Manufacturing defects
- Malfunction of materials or workmanship under normal use
- Missing or damaged components not caused by shipping
The warranty does not cover:
- Damage caused by misuse, neglect, or improper handling
- Wear and tear from regular use
- Unauthorized repairs or modifications

2. How to Claim Warranty

To request warranty service, please follow these steps:

Contact us via help55@clientcareoffice.com with your order number, purchase date, and detailed description of the issue.
Attach photos or videos showing the defect or damage.
Our team will review your request and determine eligibility.

3. Warranty Resolution

If your product qualifies for warranty service, we will:

Offer a replacement or
Issue a refund to the original payment method

Processing Times:

PayPal: refund within 3 business days
Credit/Debit card: refund processed by your issuing bank within 7 business days after receiving the returned product

Note: Customers are responsible for shipping costs if the return is due to personal reasons. LGAO Mall covers shipping costs for returns due to defective or incorrect products.

4. Return Instructions

Use the original packaging or suitable materials to prevent damage during return shipping.
Send the product to the return address provided by help55@clientcareoffice.com.
Include your Return Authorization Number if provided.
Use a trackable shipping method for safety and confirmation.

5. Contact Us

For any warranty-related questions or to submit a warranty claim:

Email: help55@clientcareoffice.com

Our customer support team will respond within 24 business hours.